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Enterprise Content Management – Documentum

OpenText Documentum is the leading software solution for Enterprise Content Management. We use Documentum platform to implement end client solutions. Documentum Platform provides essential capabilities for managing enterprise content and is the foundation for Enterprise Content Management and Case Management product offerings.

Our Opentext Documentum consultants have achieved significant experience in successfully deploying Documentum platform across mid to large-scale enterprises in various business segments including retail, banking and finance, oil & gas, energy, engineering, healthcare and public sector organizations.

Our highly skilled and experienced consultants implement complete end-to-end ECM solutions for our clients using Opentext Documentum products such as:

  • Documentum Platform, enabling organizations to control all information.
  • Documentum D2, offering a user-friendly interface and a configuration interface enabling the most complex rules to be set up without any development.
  • Documentum xCP, automates and orchestrates business processes for greater efficiency, consistent quality, and faster cycle times.
  • Captiva Intelligent Enterprise Capture Solutions, transforms electronic and paper documents into application-ready information to support modern workflows.
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Consulting

Business consultancy services: Process analysis, Process modeling, simulation and optimization.

Technical consultancy services: System design, ECM software implementation, Integrations.

Implementation

Our Services Team follows the recommended best-practice approach for ECM implementation.

Our solution architects have proven experience in designing the scalable architecture to accommodate current and future business requirements. We leverage our experience from various business domains to assess and validate customer requirements to ensure the optimum efficiency and ROI.

Working collaboratively, our architects successfully implement large-scale content repository solutions that are able to automate business processes and solve common business problems.

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Upgrade

Because of the constant, ongoing technology evolution, it’s necessary for customers to keep updating their IT systems to get the best features, benefits, and value from their investment.

However, sometimes it becomes a challenge to keep upgrading the systems without affecting the availability of the system to the end-user. Our Documentum upgrade experts will plan the right approach to upgrade to newer releases without inconveniencing end-users.

Support

The ECM system is a data-intensive application and requires constant administration and monitoring to ensure the best experience to users. Our flexible and tailor-made application support services plans provide the best experience to enterprises in support of their investment. Our support model includes onsite and offsite support.

Basic Support
Remote incident handling   •
Support in business hours only   •
Production environment support   •
Phone/Email/VPN Support   •

Advance Support
Includes Basic Support via Phone/Email   •
Response time and SLA for the reported cases as per Case Severity   •
Technical Support via a combination of remote VPN dial-in or onsite support   •
This Support Program is available as per incident quota to be consumed within a stipulated time   •

Onsite Support
Annual Contract: FTE (Full time Engineer) technical resource to support the changes, enhancements, rollouts, bug fixes, etc   •
General support hour is 9×5 (excluding local holidays and weekends)   •

It just takes an email or phone call to start an eventful journey to realize your ECM Goals.